Support Manager, Labelcamp
Labelcamp is a planet-foremost distribution management system, made by global artist and label products and services business IDOL. It delivers a condition-of-the-art and scalable assistance that streamlines electronic provide chain and catalog administration, as properly as offering in-depth analytics and reporting.
Labelcamp is made use of by IDOL and some of the largest names in independent songs these types of as [PIAS], Mainly because, Concord Tunes Team, Ditto Audio, and quite a few extra. It is a desired content material delivery provider by Spotify, Apple, MERLIN, and connects its partners with hundreds of tunes platforms which include Amazon, Meta or YouTube.
The posture will be based in Paris, at the headquarters of IDOL, a quick-escalating business of around 60 persons, with global workplaces in London, Los Angeles, Nashville, Berlin and Johannesburg.
As a member of the Guidance & Integration crew, you will be a important issue of get in touch with for our interior groups and our distributor and DSP associates. Your obligations will incorporate responding to day-to-day technical requests, investigating, resolving and escalating problems.
- Be the very first make contact with for shoppers and partners, respond to daily requests, examine, troubleshoot & escalate problems to the suitable teams when necessary
- Do the job with DSPs and key companions to create immediate connections for customers, keep and update current integrations
- Coordinate audio & video catalog integrations (DDEX or API) in liaison with 3rd events, customers and internal groups
- Aid in the onboarding method for new consumers to our platform
- Build documentation for our Enable Middle, update interior strategies
- Lead to system enhancements and bug fixes, perform carefully with Dev groups
- 2-5 a long time in the electronic songs market preferably with a distributor, DSP or at a label
- Urge for food for technical and operational issues with a shopper-oriented frame of mind
- Outstanding composed interaction and firm, trouble-fixing expertise, rigorous
- Ideally, a familiarity with DDEX ERN, metadata criteria and DSP Type Guides
- Fluency in English is a should
What we provide
- Master from expert staff members, expand competencies and purpose in a mid-sized organization
- Be portion of a single of the most important players in the digital songs distribution field.
- Evolve in a quite worldwide context, in a quick-escalating sector
- A honest revenue-sharing for all staff members
- Excellent workplaces in the center of Paris, a versatile distant policy.
- Deal sort: CDI
- Start out day: ASAP
- Compensation : In accordance to profile and practical experience + 75% reimbursement of transport ticket + meal voucher card (Swile) + enterprise mutual insurance + worker
- Spot: IDOL, 100 rue de la Folie Méricourt, 75011 PARIS
If you think you can be a good healthy, apply by sending a resume or LinkedIn profile together with a go over letter at hi [email protected] with the subject: « Software for Support Supervisor, Labelcamp ».